Broadstairs Medical Practice

Broadstairs Medical Practice 2020-06-16 Person 1 5 0

My daughter in law uses this practice and the way she has been treated by your reception staff is absolutely appalling. One in particular, is very rude, condescending and my daughter in law now refuses to ring if this lady answers phone. I can see this is also an issue with lots of other patients. I will be reporting the receptionist to PALS so that she can be removed from working with public. My daughter was 40 weeks pregnant during Covid 19 lockdown. She was so scared of catching COVID or the new baby and was terrified of going into hospital. All of the worry has caused her to suffer from extreme anxiety. She was not seen after the birth by a midwife, health visitor, doctor or nurse due to Covid 19. Her anxiety is getting progressively worse. I asked her to ring the surgery and request an urgent face to face appointment. The receptionist was obnoxious and down right rude to my daughter and told her “no face to face appointments” and was questioning her reason of seeing a doctor. A telephone call was booked. When the doctor rang on FaceTime she could see how distressed and upset my daughter was and gave her a face to face appt immediately for later today. When my daughter told them she wasn’t allowed a face to face appointment, the doctor was very surprised and stated face to face appointments were still bookable. Why would this woman work in a public place, when she obviously goes out of her way to be obnoxious. She is a liability to your service. I have complained once and nothing was done. Now I’m going to take the matter further to ensure this woman does not cause distress to anybody else.

Broadstairs Medical Practice 2020-02-27 Person 1 5 0

I find it almost impossible to get an appointment

Broadstairs Medical Practice 2020-02-19 Person 1 5 0

Upon arrival to the surgery, we were stood at the reception kiosk for around 10 minutes until we were greeted. When the receptionist finally arrived, there was no apology for the inconvenience and wait, this was not the first time this had happened. When we had finally entered the room for the appointment, we was spoken to in an unprofessional manner by both the nurse and the doctor. Secondly, the nurse was argumentative with the patient who I was with, therefore this shows that the professionalism and duty of care has not been for filled during this appointment. Lastly before all obligations were not succeeded. The appointment was finished early, and we was told the following “ we are not doing this, the door is there and twist the handle to the right”. As stated above, duty of care was not delivered to the patient. If you are considering to attend this health care clinic, then I would think again about going to this practice before wasting your time.

Broadstairs Medical Practice 2020-02-07 Person 1 5 0

I attended for diabetic review but computer was down so no test results. No records of any kind including blood pressure, blood tests, urine tests etc . I agree I attended the appointment but the review was abandoned as the base test results were not accessible . I was asked to re-book which I attempted, but the appointments system was also down. So was told to rebook review following day. Next day "sorry but you did attended diabetic review and its ticked on computer as being complete" now you have to wait a year for next. The review is recorded as completed on computer records even though it has not taken place. No discussion of test results took place and no discussion of current medication problems/ side effects took place. Reception only offered a medication review in 10 weeks time. I'm furious how can medical records be falsified and practice condone and enforce the practice not to mention no discussion or investigation on medicine side effects.

Broadstairs Medical Practice 2019-12-13 Person 2 5 0

Ongoing issues for over 2 years. For the past 3 weeks everyday I can I've called in to get an appointment with no luck. Today I had to speak with 4 different receptionists because they were dismissive and unhelpful. With 1 of them the phone line cut off so I called back and they refused to talk to me so I had to speak to another receptionist. I constantly get dismissed by receptionists and health care professionals alike because I'm 'too young', or 'don't know what I'm talking about', or it's just a UTI - something simple, then when they run tests it doesn't come back with anything - but they give me the same antibiotics for it anyway! After 2 years, they do absolutely nothing, but I gotta pay out for another prescription for them and then go back once again for the exact same thing.